Shipping and returns

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Cancellation Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. Please name or come by Passion Lighting if you should return an in-retailer purchase. Please notice that sale, discounted and close-out items cannot be returned unless special approval is obtained. Also product sold “as is” can’t be returned for refund or exchange.

If you are accredited, then your refund shall be processed, and a credit score will mechanically be applied to your bank card or unique method of fee within few days. To be eligible for a return, the product have to be unused and in the identical situation that you simply received it. Product should be in the authentic packaging and we require a printed receipt that embrace your order ID (Order # ). Please complete the return kind that was despatched to you along with the merchandise(s) you want to return. This kind contains fields for describing any product defects, as well as a area you’ll be able to fill out if you want to make an change (if this option is available for purchasers in your country).

All of our merchandise are rigorously inspected for high quality to ensure that we give our customers solely the easiest. Under no circumstances will Passion Lighting accept returns shipped purchase.

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Who can cancel or rebook the tickets? Only the person who has booked them?

If you ship your return ‘carriage forward’ or as a prepaid bundle and fail to attach our return label to the return package deal, you’ll be billed for the return shipping costs. The complete amount you pay on the end already takes all of the custom charges and taxes into account, which implies you don’t have to pay anything at the doorstep when your parcel arrives.

In addition to that, profit from our free delivery to the USA when you purchase a minimum of 149 USD worth of products. And if your sneakers do not fit your needs, all returns are also for free when utilizing our return label.

Can I return or rebook the tickets directly on web site, in Oberammergau?

Returns of purchases produced from the Passion Lighting website must be approved and have a Returned Goods Authorization (RGA) previous to being shipped back to Passion Lighting. Under no circumstances will Passion Lighting accept returns shipped collect. If you’ve an merchandise needing to be returned, please call Passion Lighting and ask for the service manager.

If you want to cancel your enrollment throughout the 15-day period, please notify our workplace in writing by emailing your cancellation to Only purchases made instantly from quallify for the 30-Day Satisfaction Guarantee. For all other products, please contact you licensed reseller for service provider ensures. Subscribe to our newsletter to obtain helpful details about the Passion Play Oberammergau 2020 and events in the Passion Play Theatre. In all likelihood, tickets will be sent out from the primary quarter of 2021 onwards, as bookings for 2020 will first have to be reversed.

Please fill out the return form in order that we can process your return as quickly as potential. Customers from all other countries might want to ship return packages at their very own expense. If you wish to make an change, the brand new item shall be despatched to you for free. All returns are free for U.S. customers if the whole value of merchandise(s) being returned is more than 40.00 USD and our return label has been attached to the return package.

Do tickets or arrangements already bought stay legitimate for 2022?

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What hasn’t changed is our love for our prospects and that is the proper chance to renew our dedication to them with every new generation of our unique products. It can take numerous working days in your parcel to succeed in us depending on the courier’s service that is used. Once we receive your parcel we will inspect and course of your return as soon as humanly potential or in any case inside three working days. PLEASE keep in mind to incorporate your bill with the item(s) you might be returning. Depending on your location the time it might take on your exchanged product to achieve you could vary.

After receiving your RGA approval, you’ll be able to ship the product back to Passion Lighting for substitute or refund, relying upon the RGA particulars. This supply doesn’t embody personalised items or any particular orders and doesn’t have an effect on your statutory rights. Please understand that there could also be longer processing instances of ninety days.

If you do not provide an e-mail tackle, please perceive that we cannot send interim notifications by publish. If the merchandise was marked as a present when bought and shipped on to you, you’ll obtain a present credit for the worth of your return. Once the returned item is received, a gift certificates will be mailed to you. If you want to return the item for a refund, you have to pay for return delivery and ship the item back.

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